Designing Service System Prototype Workshops

Abstract

The design focus is shifting from industrial projects to service systems due to the service economy. The research on designing a service system becomes more important. The difficulty of designing a new service system is how to share values among many stakeholders involved. The scope of design becomes wider, more complex and including more interactions among various stakeholders. Because of these shifts, the new research on service system design is emerging. In this paper, a service system design framework is proposed, which is based on two viewpoints, such as systems with value sharing condition and scopes of system layers. Using the framework, a service system prototype workshop is designed and executed. The paper shares the evaluation result and findings.

Keywords: Service Innovation, Service Design, Prototyping, Management, Engineering and Design (SSMED)

DOI: 10.54941/ahfe100280