Inquiring and Evaluation Ergonomics for Design
Authors: Lucila Mercado, Alejandro Rodea
Abstract: In the field of integral design (systemic design considers people, the activities, objects mediators of these activities and the environment of use of the objects) has been increasing interest to integrate the users during the development process, primarily for the investigation and evaluation stages. In certain university in the Mexican context efforts are made to train Designers with expertise in ergonomics, human factors and methodology associated with the processes of design development. Part of the effort is the constant incorporation of knowledge about the process of design, features and methodologies as well as the inclusion of aspects that allow users consider (ergonomics and human factors) at different stages of the design process. The objective of this proposal is to contextualize the importance of creating a toolkit which classified different methods and techniques and instruments from various disciplines useful for the stages of inquiry and evaluation of the integrated design process, identifying the type of data that sheds (qualitative or quantitative) and its application process and the utility reports to process. In order to improve the design process of inquiry has resorted to using diverse techniques that have allowed an approach to the qualitative and quantitative necessary to include the social, emotional and cognitive users during the development of the design process. Moreover, the assessment is a process of obtaining information and its use through the application of methods and techniques allows us to identify the level of development of a project with respect to the objectives, with the intention of making judgments useful for decisions, i.e. allows assessment feedback in the design process. There are considered two types of evaluation: formative and summative. Formative assessment is an assessment that is done during design to ensure that the product meets the needs of users while evaluation (also called summative or comprehensive) is an assessment that is done when the design is finalized, possessing each type evaluation. An evaluation design should observe all aspects that impact the user interaction with objects and the environment of use of the same, i.e. systemic approach is needed to respond to the questions: Why evaluate? , What evaluate? , Where assess? , When to evaluate?, all with the aim of evaluating the User experience (which involves affective, cognitive , physical and social) so that the methods, techniques and tools for inquiry or evaluation must be properly selected and applied during the design process.
Keywords: Inquiring, Evaluation, User Centered Design, Toolkit, Systemic Approach.
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