A user-centred terminology for existing and upcoming ICT devices, services and applications

Abstract

Users, unfamiliar with the terminology, technical meaning or intended functionality of mobile ICT (Information and Communications Technology) devices and services may be reluctant to use them and miss out on their potential benefits. This also prevents users from exploiting the true potential of ICT and hinders the uptake and use of services, including those of societal relevance. We present an alternative focusing on improving the overall user experience and accessibility through the provision of recommendations for a harmonized terminology, covering more than 500 basic, commonly used ICT features in 19 European languages including English, French, German, Italian and Spanish. Technical Committee Human Factors (TC HF) of the European Telecommunication Standards Institute (ETSI) has initiated this ongoing work, to develop a freely available ETSI document (ETSI Guide EG 203 499 update to be published in the first half of 2022). The poster will present the method used for developing the terminologies and will provide examples of the terminologies to be published in the ETSI Guide.This work is undertaken by ETSI and co-funded by the European Commission (EC) of the European Union (EU) and the European Free Trade Association (EFTA).

Keywords: Terminology, Ict, User-Centered Design, Standardization

DOI: 10.54941/ahfe100982