Visual analysis of the progress, hot spots and trends of service design research based on bibliometrics

Abstract: In order to better understand and grasp the progress of service design research at home and abroad, we analyzed the distribution of related literature output, research hotspots, basic knowledge and frontier trends with the help of CNKI database and Web of Science database as domestic and international data sources, combined with literature clustering and bibliometric methods. The results show that both domestic and foreign service design research is on the rise, and the research hotspots and citation frequencies are higher in foreign countries than in China. Foreign research hotspots mainly shift from quality, model, design, and management to science, technology, and service system, and focus on user needs and experience, and design thinking becomes a new research focus and continues to this day; while domestic research is mainly oriented to social innovation, public culture and technology-driven service design.

Keywords: Service Design, Knowledge Graphs, Research Progress, Visual Analysis

DOI: 10.54941/ahfe1003388

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