A Systematic Review of Smart Building Acceptance Based on User Experience

Abstract: As emerging technologies broaden the field of architectural design, traditional buildings are unable to meet the diverse needs of different groups, and smart buildings have become the future direction of architectural development. Despite this, the focus of the community is still on the development of smart technology, ignoring the user experience. As awareness of building response increases, research in this area is a key gap in how to improve the acceptance of smart buildings by different groups of people. This paper classifies and evaluates research on user experience-based acceptance of smart buildings based on a systematic review using the web of science core collection database based on the existing literature on this topic of research. Two directions are addressed in this review to better answer the questions and objectives of this study. The first review of the theoretical foundations of innovation is conducted in terms of the logic that user experience influences acceptance, mainly user experience theory, emotional design theory, and Unified Theory of Acceptance and Use of Technology. Secondly, based on the theory of affective design, three levels of practical design of smart building interaction experiences are reviewed, the visceral layer (visual and voice interaction), the behavioural layer (gesture, behaviour interaction) and the reflective layer (emotion interaction). This review provides a theoretical framework for the study of user experience influencing acceptance, summarises the classification of interactive experiences that improve user experience, and suggests recommendations and directions for future research on smart buildings. It is found that user experience-centred smart buildings can improve the quality of life of users, leading to increased acceptance and continued adoption for sustainable living.

Keywords: Smart Building, User Experience, Acceptance, Interactive Experience, Emotional Design

DOI: 10.54941/ahfe1003675

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