Information Provision on Interactive Smart Public Displays in Public Transport in Events of Disruptions

Abstract: The communication of information is an important component of public transport. New designs for interactive displays integrated into public transport vehicles, called SmartWindow1, are being developed and implemented. In this paper, we conduct a laboratory user study evaluating the information communication in cases of disruptions. The user study focuses the kind of information and the timing of the information being displayed as well as determines what improvements in the disruption communication can be made. The two scenarios selected for the user study are based in real live scenarios from the local public transport network of Karlsruhe, Germany. The user study is being conducted in combination with a study on notifications on smartphones, resulting in three test groups. Similar to a prior proven approach group A tests only the notifications on the smartphone, group B tests only those on the SmartWindow and group C tests both media outputs.

Keywords: Smart Public Transport, Passenger Information, Usability Evaluation

DOI: 10.54941/ahfe1003816

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