Use and usability of shared micromobility among underserved youth in California

Abstract: The aim of this research was to document user experience with shared micromobility as part of a program that provided at-risk youth (age 18-27) with free shared micromobility services for a year. The study found that the young participants readily embraced shared micromobility services, which were used to access jobs, health and social services, and for social and recreational purposes. Users were often effusive about their enjoyment of e-bikes and e-scooters compared to other modes of transportation. The study also identified usability challenges that highlighted needs for more education on proper use and protected street infrastructure for micromobility, as well as opportunities for increased utility through vehicle design features. Findings can inform service providers, equipment manufacturers, and mobility program designers to improve micromobility user experience for a segment of the population who can reap great benefits from these services.

Keywords: Micromobility, free, fare, equity, youth, user experience

DOI: 10.54941/ahfe1003833

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