Introducing low-code technology to promote diversity, equity and inclusion awareness in the workplace

Abstract: The purpose of this study is to deepen the understanding of which Information and Communication Technology (ICT) services are effective in promoting diversity, equity, and inclusion (DEI) strategies in workplace knowledge management. Projects in a Japanese conglomerate company that adopted a low-code platform were selected for the case study. These cases focused on using low-code technology to carry out externalization and sharing of individual knowledge in the workplace. ICT services with low prerequisites for users, such as low-code technologies, are effective in supporting an organization's knowledge diversity management. This study explains a mechanism that promotes knowledge creation in organizations by using low-code technology, and from a practical perspective this research can help several workplaces to develop effective DEI strategies.

Keywords: Knowledge management, low, code, DEI, Diversity management, Organizational learning

DOI: 10.54941/ahfe1003117

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