AHFE Open AccessAnalysis of home hospice from a systemic design perspective
Abstract
This paper reframes the hospice service system from a systemic design perspective and considers it as an extreme case of the wicked problem in the healthcare field. Through literature review, we first derive the feasibility of using systemic design thinking to analyze and intervene in hospice services from a theoretical level. Then, a multi-case comparative analysis was conducted to identify the commonalities in existing service system models. Next, we further explore the correspondence between these commonalities and system design features to confirm the presence of systemic design in hospice service systems. Also, the highlights and omissions of the existing cases are analyzed under the lens of systemic design, providing a reference for subsequent related research and system construction.
Keywords: home hospice, systemic design, service delivery, healthcare, wicked problem
DOI: 10.54941/ahfe1003138
Cite this paper
More from this volume
- Method to Identify Data Related Characteristics for Detailing a Capability Maturity Model for the Smartification of Products
- The role of Data and AI during development of Smart Services
- COOPE – a framework for managing coopetition in the platform economy
- Preparing Data Science Projects – Between Economic Aspects and Requirements Analysis
- Bringing Data Science to Practice: From Protype to Utilisation
- Towards A Reference Process for Developing Cognitive Service Systems
- AI-based Services - Design Principles to Meet the Requirements of a Trustworthy AI
- New human engagement-first governance approach in craft startups
- Roadmap to Close the Gap Between Undergraduate Education and STEM Employment Across Industry Sectors, Further Studied
- T-Shaped Professional (T-SP) Model to support Human-Machine Interaction
- Digital Transformation, Servitization and Governmentality
- Ethical AI for a Better Society: The Challenging Task of Driving the Digital and Ecological Transformation in Italy