User experience based acute death prevention monitoring system and emergency product design

Abstract: Acute death is known as sudden death. In recent years, the number of sudden deaths in China increasing, and the proportion of deaths outside hospitals and at home is as high as 80 %. The purpose of this paper is to study how to effectively deal with the occurrence of sudden death and ensure the timeliness of rescue, so as to better protect the life and health of the elderly and sub-healthy people. The literature research method was used to study the current design trends and shortcomings of monitoring products and first aid products. From the perspective of user experience, the elderly and people living alone are the main objects of the study, and user interviews and empathy maps are used to construct role portraits, and behavioral analysis is applied to analyze user needs and provide guidance for the subsequent design. Based on the above approach, a community AED emergency system was proposed to serve mainly apartment houses in the community. Finally, user affective feedback was assessed through the Self-Assessment Model (SAM). This study concludes that a deeper understanding of the underlying user needs can be gained from a user experience perspective, and user-approved solutions can be designed accordingly.

Keywords: Medical Emergency, AED Intelligent Robot, System Design, User Experience

DOI: 10.54941/ahfe1003205

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