Research Hotspots and Trend Analysis of User Experience Design for Healthcare Service System

Abstract: International Organization for Standardization(ISO) defines user experience as the perceptions and responses of users about the usage or anticipated use of a system, product, or service. The notion of "patient-centred" service has steadily evolved over the last several years, focusing on user experience in the healthcare service system. Current research on user experience in healthcare service systems integrates topics such as psychology, design, and engineering. It is impossible to conduct an impartial analysis of this multidisciplinary topic based on a survey of the traditional literature due to the complexity and volume of the reference material. This study utilises bibliometrics to visualise the retrieved data's knowledge structure and structure of the retrieved data and to offer a foundation for future research in the area of user experience design for healthcare service systems.The information for this research comes from the Web of Science. The search strategy was TS=((User Experience)AND(Medical Services OR Medical Products OR Medical Diagnostic Equipment)), and the search sources were the five primary citation indexes typically utilised in the WOS database: SSCI, SCI-Expanded, A&HCI, CPCI-S and CPCI-SSH. During the search process, the sources had to be modified or eliminated to prevent the loss of interdisciplinary literature. The search results were produced as "complete records and cited references" text files. Manual screening is used to screen out publications that diverge from the subject of the study, lack on-site information (e.g., time, keywords, authors, and other crucial information), include duplicate data, or are otherwise distracting. For additional quantitative analysis, a total of 2030 articles were retrieved.This work employs a mix of bibliometrics, content analysis, and information visualisation, as proposed by Pritchard in 1969: bibliometrics may assist in identifying patterns and information in vast volumes of literature via quantitative analysis of all sorts of literature. The study also used a combination of two bibliometric tools, CiteSpace and VOSviewer, to examine keyword co-occurrence analysis and literature co-citation in the cited literature and to map the associated scientific information to visualise research paths and frontier regions.The results of the study indicate that: 1. From a macro perspective, the number of documents in the search area is increasing and will remain a key research direction in the academic community; 2. From the perspective of the number of articles published, the UK, the US, China, and Canada are leading the research in this field; kings coll London, Mcmaster univ, Boston univ and other institutions are more active, but there are few high-producing institutions, and eastern Europe is the least productive region. The need for more collaboration between research institutions and between institutions and writers and the shortage of prolific authors represent the most significant research limitations. 3.The disciplines of "healthcare," "experience," "mental health," "services," "telemedicine," "patient satisfaction," "impact," and "schizophrenia" are varied and strongly interrelated. Nonetheless, this topic's fundamental study has generated many great works.

Keywords: Healthcare Service System, User Experience Research, VOSviewer, Citespace, Bibliometrics

DOI: 10.54941/ahfe1003216

Cite this paper:

​