AHFE Open AccessQHS methodology to develop competency standards for talent management in customs agency
Open Access
Article
Conference Proceedings
Authors: Ramon Moreno Bravo, Rodolfo Martinez Gutierrez, Roberto Castro Bojorquez, Juan Gualberto Flores Velazquez
Abstract
A customs agency that integrates the services of tariff classification, maritime clearance and supply chain services, must comply with regulations of legal requirements, implying a constant specialization in the management of talent in operations management, the development of a quality management system contributes to continuous improvement processes, with the implementation of the QHS methodology, competency standards will be developed to certify the specialized talent of the staff, ensuring the learning curve and generational change to consolidate the KPIs of customer satisfaction.
Keywords: QHS Methodology, Quality System, Customs Agency, Talent Management, KPI's
DOI: 10.54941/ahfe1004166
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