Administration of Operations and Quality Systems with Social Responsibility in Customs Agency
Authors: Rafael Solaiza Olachea, Rodolfo Martinez Gutierrez, Efren Plata Casas, Alfonso Alvarez Juan
Abstract: In the foreign trade sector, customs agencies assume legal compliance challenges, objectives, and customer service goals that they must monitor through KPIs, to strengthen operations management, the QHS methodology is used to develop diagnostic and proposal mechanisms to develop models of quality management systems, risk, and social responsibility. Business philosophy, talent management, teamwork and senior management leadership are success factors for business growth.
Keywords: QHS Methodology, Supply Chain, Customs Agency, Talent Management, KPI's
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