Administration of Operations and Quality Systems with Social Responsibility in Customs Agency

Open Access
Article
Conference Proceedings
Authors: Rafael Solaiza OlacheaRodolfo Martinez GutierrezEfren Plata CasasAlfonso Alvarez Juan

Abstract: In the foreign trade sector, customs agencies assume legal compliance challenges, objectives, and customer service goals that they must monitor through KPIs, to strengthen operations management, the QHS methodology is used to develop diagnostic and proposal mechanisms to develop models of quality management systems, risk, and social responsibility. Business philosophy, talent management, teamwork and senior management leadership are success factors for business growth.

Keywords: QHS Methodology, Supply Chain, Customs Agency, Talent Management, KPI's

DOI: 10.54941/ahfe1004167

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