How does it work? Collecting mental models for the user-centered design of assistance systems: a construction machinery case study

Abstract: This paper proposes a three-step procedure to systematically include human operators in the development and design process of an assistance system for complex construction machinery. The central element of the procedure is the collection of mental models to gain validated information on the context of use and the human-machine interaction from the operator's perspective. The procedure was used in a case study to develop a control assistant for hydraulic grab carriers. The results demonstrate the feasibility of the proposed procedure.

Keywords: user-centered design, mental model, mobile construction machinery, automation, embedded systems

DOI: 10.54941/ahfe1004505

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