Service Design for Waste Separation and Disposal in University Housing Complexes - Around the Gwangju Campus of Chonnam National University

Abstract: In Korea, recycling of garbage has been emphasized by the government and various sectors for a long time, and various systems have been established to ensure the implementation of sorting. In addition, people are becoming more aware of environmental protection and are making beautiful handicrafts out of garbage. However, little research and attention has been paid to waste segregation in areas with multicultural backgrounds. Some scholars believe that there is a positive relationship between values and lifestyles and ecological behavior. DeYoung says that simple and moderate lifestyles are positively associated with glass and paper recycling. Livers proved that people with religious values and conservative lifestyles like to contribute positively to the improvement of society. This article focuses on the residential neighborhood of University Street in Chonnam University. The residential area is characterized by single apartments, international students, and art studios, and the problem of garbage sorting has not been improved in the neighborhood, and illegal dumping is often found. As people with different habits and diverse backgrounds live in the same area, it is difficult to separate garbage, and it would be more beneficial to develop an area-specific garbage separation program. Therefore, this thesis utilizes the service design methodology to solve the problem.in the discovery stage, field visits are made to investigate the publicity of sorting and recycling, overseas and AI examples are grasped, and user surveys are conducted. In the definition stage, we organize the results of user surveys and in-depth interviews and analyze the problem of garbage sorting through Personas. In the development stage, design insights were drawn from the existing problems and needs. In the final Delivery stage, design value suggestions are made. It is hoped that the program of this thesis can improve the local garbage sorting problem.

Keywords: Multicultural Stakeholders, Waste Separation in a Residential Area on University Street, Service Design

DOI: 10.54941/ahfe1004816

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