Understanding user needs of personalisation-based automated systems with development and application of novel ideation cards

Abstract

Personalisation is a commonly utilised technology in socially focused online platforms. It has gathered widespread usage through its ability to match a system to the needs of users through their data. This allows systems to be more user-friendly or effective in their use cases. Due to its widespread usage, it will not be long before the technology becomes just as common in the workplace. Currently, there is a limited number of existing personalisation systems in workplace settings, thus, one of the main challenges is gathering user needs. To gather these user needs, a set of Personalisation Design Cards (PDCs) were developed. When these cards are played, they allow end users to design their own theoretical personalisation systems. By containing a selection of information about personalisation systems, data types and potential use cases (in this case, manufacturing), participants can craft systems and evaluate different personalisation approaches. The PDCs were utilised in codesign workshops. Participants indicated that they preferred “dynamic” systems and system shortcuts, while they held reservations about compensation, data accuracy and specific data types. The workshops also enabled the evaluation of the cards.The implications of the research are the creation of the Personalisation design cards, which have shown an ability to engage users in the design process and allow industry organisations to examine how potential systems could function early in the design process.

Keywords: Personalisation, Ideation Cards, Automated Systems, User Requirements, Human Factors Methods

DOI: 10.54941/ahfe1005032