Industry and Academia Collaborative Learning: The CSULB and ISSIP AI Collab Pilot Program

Abstract: This paper is an analysis of the case study of an industry-academia collaboration between the International Society of Service Innovation Professionals Academic/Industry Collaboration (ISSIP AI COLLAB) and a senior UX design course at California State University, Long Beach. The ISSIP AI Collab Pilot Program was launched in Fall 2023 with four participating academic partners; San Jose State University, California State University, Long Beach, Pennsylvania State University, and the University of Washington. The pilot program included both graduate and undergraduate participants from programs ranging from service systems engineering to design. The ISSIP AI COLLAB program is designed to engage ISSIP institutional members with faculty and students from leading educational institutions in value co-creation and exploration of the capabilities of generative AI in an analysis of historical service systems. This case study discusses the design of an academia and industry collaboration course including teaching strategies, course management, project scope, and deliverables from the CSULB and ISSIP AI COLLAB project, “Harms and Benefits Analysis of Historical Service Systems Innovations Using Generative AI.” (https://issip.org/ai-collab-offering-participating-universities/). This case study discusses the course description, project definitions, scope, and evaluation strategy of the ISSIP AI COLLAB Pilot Program.

Keywords: Industry Collaboration, Experience Design, Online Education, UX Research, Design Education, ISSIP, AI, Generative AI, Service Design

DOI: 10.54941/ahfe1005101

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