Participatory Approaches to Design Work in the Context of Digital Transformation: An Analysis of the Needs of Employees in Public Administrations

Abstract

Digital transformation is significantly changing work, especially in the public sector. It's increasingly important for employees to be actively involved in designing work processes and making decisions about new or changing ICT. This article focuses on comprehensive analysis of participatory approaches in work design in public administration at local and state level in Germany. It examines the extent to which public administration employees at local and state level are involved in the design and decision-making processes pertaining to ICT implementation in their work area. Additionally, the article underscores the role of employee participation in mitigating the stress associated with workplace technology. The methodological basis of the article is an online survey conducted in 2023 among employees of public administration at local and state level.

Keywords: Digital Transformation, Public Administration, Participatory Work Design, Employee Engagement, Work Stress, ICT

DOI: 10.54941/ahfe1005356