Human Factor Needs for Highly Available Hyper Converged Appliance for Containerized Platform

Abstract: In today's rapidly evolving digital landscape, businesses rely heavily on efficient and reliable hardware and software solutions to maintain competitiveness and meet the demands of an increasingly connected world. Hyper-Converged Infrastructure (HCI) has evolved as a cornerstone in modern data center architecture, offering an integrated solution for compute, storage, and networking. The deployment of a highly available hyper converged appliance for containerized platforms presents unique challenges and opportunities from a human factors’ perspective. As customers embrace containerization for deploying and managing applications, it is essential to consider the human element in the design and implementation of such appliances. Designing an HCI (Hyper-Converged Infrastructure) appliance following a traditional approach is a meticulous process that often spans several months and requires the expertise of various professionals. From conceptualization to procurement to assembly and putting to production each step demands careful consideration to ensure seamless integration of hardware and software components ranging from ordering a complex mix of servers, switches, racks, PDU’s and then finding a set of software that can be installed on this infrastructure for day-to-day use and management.Once the design is finalized, acquiring the necessary equipment involves navigating complex supply chains and negotiating with multiple vendors. Manual configuration tasks such as initializing servers, setting up network connections, and configuring storage arrays demand painstaking attention to detail. Additionally, implementing monitoring appliances to ensure performance and reliability further extends the deployment timeline. Scaling the infrastructure by adding additional servers and disks introduces another layer of complexity, requiring careful planning and execution to maintain appliance integrity and performance.This paper investigates the implementation and integration considerations of Human factors concepts across various stages in commissioning an HCI appliance along with its operating and management software in a data center. We discuss how the design helps to improve usability, efficiency, productivity, error prevention, and adaptability in the installation, configuration, and operation processes. We also explore how managing a highly available hyper converged appliance that is pre-built from factory is recommended in comparison to building your own appliance how the overall design of hardware and software optimizes the user experience of getting a complex appliance into production use swiftly.

Keywords: Human Systems Integration, Systems Engineering, Hyper-Converged Infrastructure System Management OpenShift Install

DOI: 10.54941/ahfe1005430

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