Enhancing Flight Deck Resilience and Optimizing Risk Mitigation: A Sociotechnical Approach

Abstract

The flight deck operates as a sociotechnical system where the interplay between human operators and technical components is essential for safety. Socio-processing capacity encompasses the cognitive, communicative, and collaborative abilities of pilots to manage information, coordinate with crew members, and make informed decisions. Effective aviation safety models depend on seamless collaboration, where pilots can openly admit mistakes, seek help, and provide feedback. However, research indicates that pilots may shift from clear communication to silence when the flight deck environment lacks psychological safety, undermining the Threat and Error Management (TEM) model's efficacy. This paper argues that enhancing pilots' socio-processing capacity through advanced interpersonal skills training and fostering a culture of psychological safety can bolster the resilience of the flight deck. Such improvements not only enhance risk mitigation but also lead to reduced risk and increased safety.

Keywords: Sociotechnical Systems, Resilience, Flight Deck, Human Performance, Psychological Safety

DOI: 10.54941/ahfe1005764