Analysis of student perceptions of the use of business process modelling in improving organisational operations

Abstract: The main objective of the article is to identify and compare students' awareness of the possibilities of using business process modelling to improve organizational operations. The survey was conducted at the beginning of 2023 in the first and final year of studies at the University of Warsaw, which at the same time allowed to compare the impact of the implementation of the study program on increasing awareness of these possibilities. In addition, the results of the survey were compared with an analysis of the core curriculum. The research was conducted using the CAWI method. The questionnaire prepared for this purpose was first reviewed by experts in the field of business process modeling and then made available on the University of Warsaw servers for students to complete. The research showed that the interest in business process modeling among students entering the University of Warsaw is not very high and that emerging innovations in this field are not known. From the point of view of the University of Warsaw, it is important to note that more than 90% of the students received basic information about Business Process Modeling at the University, so they will be able to use BPM systems in their professional work. The most significant and encouraging information is that almost half of the students graduating from the University of Warsaw use business process modeling systems in their professional work. The conducted study had its limitations - it was conducted in 2023 in only two university faculties (the Faculty of Management and the Faculty of Journalism, Information and Bibliology). It is recommended to increase the number of subjects in the area of business process management in university curricula, which will allow a deeper understanding and a modern approach to the interpretation of economic phenomena. On the basis of the research it was proved that despite the average knowledge of students about computer-based modeling of business processes, they consider it essential for the improvement of business operations.

Keywords: business process modelling, organization value creation, innovations, technological changes

DOI: 10.54941/ahfe1005765

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