Methods of Measuring the Effectiveness of On-site Human Error Response Training Based on Employee Engagement Indicators

Abstract

One of the important issues in the field of safety management is effective human error prevention education for on-site staff. Currently, many sites not only provide basic human error response training such as confirmation and thorough implementation of basic actions, but also various education methods such as work improvement that takes human factors into consideration, active follow-up with team members, and communication methods that lead to accurate reporting, contact, and consultation. However, the effectiveness of such human error prevention education has only been measured qualitatively.Therefore, this study focused on the engagement of workers and examined a method to multifacetedly evaluate each trainee's attitude toward safety activities before and after the course, including the individual characteristics of the workers (personality such as personality analysis). A questionnaire was designed with work engagement, personal engagement, burnout, employee engagement, psychological safety, personality (Big Five theory), and attributes (job type, position, years of experience) as basic parameters, and a model was created using machine learning to evaluate the following four main factors based on the answers. The four main factors are: (i) loyalty to work, (ii) desire for growth, (iii) desire to contribute to the company, and (iv) sense of happiness (well-being). These indicators were evaluated on a 10-point scale. The effectiveness of the method for measuring the effectiveness of on-site human error prevention training based on the employee engagement index obtained in this study was verified through a survey at several hospitals in Japan. However, there are cases where the effectiveness measurement is unclear, and we are currently continuing to improve the accuracy by expanding the data.

Keywords: Human resource development, Engagement, Human error

DOI: 10.54941/ahfe1005797