Interaction design of youth community in the context of service design

Abstract

With the development of urbanization, more and more young people are pouring into first-tier cities, but the existing youth communities started late and are not perfect and cannot adapt well to the physical and mental demands of the current young groups. Therefore, starting from the Start with the concept transformation of youth apartments into youth communities, this paper studies the development and design of youth communities based on service design according to the needs and preferences of youth groups and combined with the challenges and opportunities of the development of the times, in order to improve the living conditions of urban youth groups. Through the investigation of the current working and living status of young people, the living needs of young residents are summarized by user interviews and questionnaires. Through the Kano model, the living, living, social, psychological and health needs of young people are prioritized, and the service blueprint is used to build a youth community service system. According to the living needs of urban youth, a community that meets the needs of urban youth is established. The Kano model can effectively analyze the functional demand priorities of community residents for the community. Combining offline and online scenarios, according to the service design concept, the design strategy analysis and design practice of the youth community system are completed, providing convenient, fast and comfortable community services for urban youth, and enhancing the happiness and sense of belonging of urban youth.

Keywords: Service design, youth community, kano model, interaction design

DOI: 10.54941/ahfe1005600