Evaluation model for human error response training

Abstract: Currently, many companies provide human error response training. The objective of this training is to gain knowledge about human error, participate in safety activities on their own, and make use of this knowledge in actual workplaces. However, many companies do not properly measure the effectiveness of education. Therefore, this study examined the creation of a model that can evaluate the effectiveness of human error response education. We created a new questionnaire tool by referring to engagement surveys currently conducted in various companies and questionnaires that measure the personality of individual characteristics. We then conducted a questionnaire at an IT company that conducts human error response education and attempts to measure its effectiveness in terms of exercise scores. Multiple regression analysis was conducted based on the results of the questionnaire and the exercise scores, and a model was created to enable measurement of the effectiveness of the education. In this study, we were able to find clues for creating an evaluation index to measure the effectiveness of human error response education. However, the measurement of effectiveness was unclear in some cases, and issues remained regarding the accuracy of the measurement. Once this model is established, it is expected that companies that have not yet been able to measure the effectiveness of their human error response training will be able to do so by using a simple questionnaire. Based on the results of this study, we plan to further expand the data and create an evaluation index that will enable more accurate measurement of the effectiveness of education.

Keywords: human error response training, measurement of effectiveness, engagement surveys

DOI: 10.54941/ahfe1006288

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