Ergonomics and Psychosocial Risks Relation to Work Performance for Employees in Banking Sector

Abstract: Nowadays ergonomics encompasses a comprehensive framework aimed at optimizing the compatibility between individuals, their surrounding environment, and work performance. Such approach is leaning towards enhancing both the well-being of banking sector employees and the productivity of organizations. The aim of this study is to investigate ergonomics and psychosocial risks relation to work performance for employees in banking sector based on theoretical analysis and questionnaire data. Theoretical analysis with monographic method was performed and a questionnaire was used in the study which was elaborated based on modified Nordic Musculoskeletal Questionnaire. Several studies show that the physical and mental health of workers is a key indicator of their participation in the labor market and, often due to poor health, people are not employed. There is a complex interplay between the effects of psychosocial risks, their mitigating or aggravating factors and the resulting productivity loss. The survey was conducted among 1300 office workers in banking sector, 763 females and 537 males in various age groups were analyzed. Results reveal that workers in the banking sector are mainly subjected to compulsory work positions, monotonous work operations as well as they work under high pressure deadlines that can cause high stress levels. At the same time answers to the questions regarding work performance proves that banking sector workers, both males and females, are not coping with all the tasks equally, there is focusing problems as well as fatigue from mental workload that influence the work performance aspects. Both mental and physical risks at work affect employees health in banking sector that in many cases result in muscular skeletal disorders and stress at work, that significantly can impact also work performance.

Keywords: Banking Sector, Ergonomics, Psychosocial, Performance, Employees

DOI: 10.54941/ahfe1006595

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