The Impacts of Self-Esteem and Subjective Well-Being on Job Satisfaction and Performance

Abstract

This study explored how customer service employees’ self-esteem and subjective well-being could moderate the decreasing propensities of job satisfaction and job performance in the workplace with psychological contract violation (PCV). 200 Japanese customer service employees completed the online questionnaire. The mediated moderation model revealed that even when employees perceive a PCV as a predictor of burnout, they might work with high self-esteem and high subjective well-being and avoid decreasing the propensities of job satisfaction and job performance.

Keywords: Psychological contract violation (PCV), Job satisfaction, Job performance, Self-esteem, Subjective well-being, Customer service employees

DOI: 10.54941/ahfe1006597