Restoring Job Satisfaction Through Subjective Well-being: Interaction Between Organizational Stress and Subjective Well-being

Abstract

This study explored the hypothesis that customer service-oriented employees’ positive subjective well-being moderates the decreasing propensity of job satisfaction in circumstances where the organizational stress is perceived. A questionnaire survey was administered to 200 Japanese customer service-oriented employees. The research findings, mean, S.D., Cronbach’s alpha, and correlations for variables used in this study are shown. Then, multiple hierarchical regression is used to test the hypotheses. The results show that positive subjective well-being significantly mediates the decrease in job satisfaction propensity in stressful circumstances where employees perceive role ambiguity and role conflict.

Keywords: Job satisfaction, Job performance, Subjective well-being, Customer service-oriented employees, Role ambiguity, Role conflict

DOI: 10.54941/ahfe1007001