The issues related to agreement of software usage rules and its solution by UX approach

Abstract: Before using the software, users are required to read and agree to the terms of use and the agreement regarding the handling of personal information. It is said that only about 5% of users read the consent form in its entirety. The most common reasons for this include: (1) It's pain, (2) The pros and cons are unclear, and (3) They all have the same content, so I've never had a problem not reading them.However, these terms and conditions are mainly agreements between the provider and the user, and include items to clarify where responsibility lies, so there are many problems caused by agreeing to the terms without fully understanding them. In order to avoid such troubles, according to a study, users need to understand the following four rules in these regulations. 1) Standards for account suspension, 2) Rules regarding money (payment methods, late fees, etc.), 3) Rules for withdrawal and cancellation, 4) Copyright rules.This time, we classified the contents of the terms of use for software and web applications and analyzed which of the four roots mentioned above they belong to. The subjects are: - General software - Online shopping sites - Auction sites The purpose of online shopping and auctions is to buy and sell things, so the focus is on operational aspects such as user qualifications, transactions, and exemptions rather than on terms for using regular software. In addition, the former is characterized by the fact that the operator and seller are almost the same, while the latter provides a place and the operator and seller are different. From this, we found that there are 3-4 items in terms that require special attention. The main purpose of the terms is an agreement between the provider and the user, and for this purpose, measures from the perspective of UX are necessary. Specifically, it is important to clearly show the "pre-use experience" in the UX concept. The aim is to create a UI that allows users to intuitively understand the four points mentioned above according to the principles of HCI. That is, -Display only the titles of items that require attention and the relevant items (items that have an impact) from the four rules according to the principles of 9241-112 (about 1-2 lines) and at the same time display an icon indicating the degree of danger -Hover the pointer over the icon to display a pop-up displaying the dangerous contentBy showing the concrete impact, such as conveying the image of an account being unusable in the case of an account suspension or conveying the actual damage that will occur in the case of financial matters, it is possible to make users understand the minimum terms and conditions.

Keywords: Human centered design, user experience, privacy policy, contract, user interface

DOI: 10.54941/ahfe1007032

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