User Experience Research on Age-Friendly Products for the Elderly: Case Study in China

Abstract: In the context of a rapidly aging global population, the needs and well-being of older adults have gained significant attention across social, economic, and design sectors. Within the field of age-friendly product design, Western countries have established a relatively comprehensive and mature system of products tailored to the elderly, while China’s market is still in a developmental and transitional phase with unique socioeconomic characteristics. This study seeks to address this gap by introducing innovative design concepts rooted in cross-cultural comparative analysis. By examining the subtle cultural distinctions that influence product acceptance and usability, this research aims to elucidate the actual needs and underlying preferences of Chinese seniors. The ultimate goal is to propose human-centered design strategies that can enhance the quality of life and overall happiness of the elderly population in China.To achieve these objectives, a multi-method research approach was employed, including structured questionnaires, in-depth user interviews, and systematic collection of feedback regarding the challenges and expectations expressed by elderly users when interacting with both Western and Chinese age-friendly products. The survey sample included 300 participants aged 60 and above from diverse urban and rural regions to ensure broad geographic coverage and balanced socioeconomic representation across different educational backgrounds. Additionally, comprehensive statistical analysis using independent samples T-tests was conducted on the survey data to identify significant differences in preferences, behavioral patterns, and psychological resistance among middle-aged and older adult participants when using comparable products from different cultural origins. The mixed-method research design emphasized both quantitative and qualitative dimensions to capture nuanced and holistic user experiences from multiple perspectives.The results indicate that key factors such as lifestyle conventions, health beliefs, and social support structures significantly shape the product experience of elderly users. These elements help explain the observed high dependence on family assistance, a collective approach to decision-making, and certain unique behavioral habits and emotional needs among Chinese seniors. For instance, products emphasizing individual independence were less favorably received compared to those specifically facilitating family interaction and intergenerational communication. Although existing academic research has increasingly focused on the intersection of aging and technology innovation, there remains a conspicuous lack of in-depth investigation into how cultural dimensions mediate the product experience of elderly users. This is especially true regarding empirical studies that capture the culturally specific preferences and emotional experiences of the elderly within the unique Chinese context.By integrating insights into cultural variability, this study offers tailored product design recommendations that align more closely with the realities and daily lives of Chinese elderly users. It concludes that incorporating culturally adaptive design principles is not only beneficial for product acceptance but also essential for promoting independent living and emotional well-being among the aging population. Furthermore, the research highlights the urgent need for inclusive design policies and educational frameworks that support the implementation and widespread adoption of age-friendly innovations. The findings provide valuable implications for designers, gerontologists, and policymakers aiming to develop sustainable and human-centered aging solutions in China and other similarly positioned societies. Future studies should continue to explore the dynamic interplay between cultural values and technological adoption in aging populations to bridge existing knowledge gaps.

Keywords: Age friendly Products, Cross culture Design, User Experience(Chinese Elderly)

DOI: 10.54941/ahfe1006874

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