Cognitive dissonance affecting information ergonomics in AI supported situational awareness context
Authors: Jussi Okkonen, Matti Jalava, Heikki Masikka, Jaakko Hakulinen, Markku Turunen
Abstract: Simple algorithms are a promising avenue to enhance the state of situational awareness in time-critical operation control context. In non-time critical setting the excellent situational awareness in built on complete information with sufficient time to process it is prerequisite. Making sound judgement with limited time the flight controllers suffer poor information ergonomics as demanding situations cause cognitive load as well as incoming information start to cumulate. This paper brings about the experimental setting of flight controllers operating with support of AI in filtering and highlighting information in their mission control system. This paper further develops the way to augment humans for better SA. Paper presents results of design, implementation and expert assessment of the method concentrating on acceptance of AI and trust in technology pertaining to its designated effect on SA. The acceptance is especially critical when considering the role of AI. Above, the role of AI was set as an assistant enhances human information processing capability and augments knowledge related processes. Despite the augmenting role of the AI, human technology interaction perspective should be considered when implementing it. Acceptance and trust are related to several factors such as motivation, user perception of the presence, and expectations on performance and utility. Expectations of human-like behaviour and delivery of process virtues as well as the securing of operations also relate to acceptance. If there is a lack of trust, there will be a high risk of cognitive dissonance and double checking, which leads to vicious cycle of increased cognitive load and poor information ergonomics. The issues of trust and acceptance should also be taken on the agenda and examined through different personality factors. The pilot user study will also provide important data on several knowledge-processing related factors. The increased accuracy of SA along better information ergonomics is the proposition for the test phase. Cognitive The possible conflict between detected experienced and projected is an highly relevant issue to investigate as source for cognitive dissonance, i.e. is it caused by technology or mental factors.
Keywords: Situational Awareness, Cognitive Dissonance, Information Eronomics
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