Framework for AI based UX: rethinking design process

Abstract: Artificial intelligence (AI) posits an important question in the 21st century “How do we ensure that when there is a human in the loop — such as in complex or life-changing decision-making — they remain critical and meaningful, while creating and maintaining an enjoyable user experience?” We are still looking for answers as the world is changing at a faster pace beyond human cognitive limits, encouraging human-centered design to be upcoming social challenges in context to HCI’s engagement with AI systems. The present study addresses several challenges faced by designers while creating AI-based products that provide meaningful and relevant experiences to users. We review characteristics of unique experiences and propose a preliminary framework to design AI-driven experiences through a case study.

Keywords: AI, UX, Framework, human-centred design

DOI: 10.54941/ahfe100916

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