Factors Influencing Citizens’ Adoption of Smart Government Services: The Case of Saudi Arabia

Abstract: This paper aims to investigate the main factors impacting the adoption of smart government services in developing countries, particularly Saudi Arabia. The research model of this study was developed grounded on the Diffusion of Innovation (DOI) theory and validated empirically using data obtained from an online questionnaire-based survey of 408 Saudi citizens. The results of this study revealed that the DOI constructs: relative advantage, trialability, observability and trialability significantly and positively influence citizens’ behavioral intentions to adopt smart government services. On the other hand, the results of the current study indicate that both complexity and privacy concerns negatively impact the behavioral intentions. This research contributes to the literature as one of the first studies in the Arab world to investigate the adoption smart government services. The paper brings the attention of researchers and practitioners to such a new area of research.

Keywords: Smart Government, E-Government, Adoption, Doi, Privacy, Innovation, Saudi Arabia

DOI: 10.54941/ahfe100922

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