Brand Design Strategy for Public Administration. An experimentation on Lazio Region’s Employment Centers in Italy

Carlo Martino; Laura Ricci; Sabrina Lucibello; Davide Fornari; Vincenzo Maselli; Lorena Trebbi; Alessio Caccamo; Silvia Cosentino; Carlotta Belluzzi Mus; Eugenia Maria Canepone

doi:10.54941/ahfe1001949

AHFE International

Accelerating Open Access Science in Human Factors Engineering and Human-Centered Computing

Brand Design Strategy for Public Administration. An experimentation on Lazio Region’s Employment Centers in Italy

Open Access

Article

Conference Proceedings

Authors: Carlo Martino, Laura Ricci, Sabrina Lucibello, Davide Fornari, Vincenzo Maselli, Lorena Trebbi, Alessio Caccamo, Silvia Cosentino, Carlotta Belluzzi Mus, Eugenia Maria Canepone

Abstract: The paper deals with the theme of public services through the lens of Design and intends to report experiences and preliminary results of the research project aimed at the Employment Centers of the Lazio Region, which develops a Brand Design Strategy for the renewal of the service through an activity structured in distinct operational phases. In fact, the discipline of Design has the role of guiding a conscious structure of the brand in a systemic perspective, which, in addition to the visual identity, includes the service and spatial design, promoting accessibility, inclusiveness and usability. A case of methodological experimentation that aims to establish itself as a case of national best practice.

Keywords: Design for Accessibility, Service Design, Space Design, Way-finding Systems Design

DOI: 10.54941/ahfe1001949

Cite this paper:

Downloads

187

Visits

388

Download