Learning Strategies and Satisfaction of University Services from the Student Perspective

Abstract: Higher education in Ecuador and in the world faces contemporary challenges that require concentrating efforts to achieve increasingly superior results of the teaching-learning process, especially in this evolution and the transfer of face-to-face classrooms to virtual ones on the one hand and on the other. , also correlate the effect that institutional services have on it. It sounds a bit strange to say this, but there are students who associate the level and quality of teaching-learning also with the way they receive services from the University or Technological Institute. That is why the objective of the study was to evaluate learning strategies and satisfaction in relation to university services from the student perspective in students of the State University of Bolívar. A basic, non-experimental, descriptive and cross-sectional research was developed with a cluster sampling strategy that included a sample of 199 students from the Faculty of Human Sciences of the State University of Bolívar, the inclusion criteria were: first those who were legally enrolled, second those who have received at least two semesters of classes (so that they can evaluate institutional services), third who are of legal age (greater than or equal to 18 years) and finally, fourth who voluntarily decide to participate in the research. As instruments, the CEVEAPEU questionnaire and a student satisfaction questionnaire in relation to university services were applied, both instruments were duly chosen from other investigations that carried out the reliability and validity processes for their application. It was possible to confront the theory of educational strategies, its attributions and conceptions of multiple intelligences in students, as modifiable in the level of student satisfaction with all university services, it was shown a high level and in relation to the importance only the educational environment reached a medium level in two races. Despite obtaining high levels of evaluation of the learning scales and subscales, there is a differentiated behavior of the evaluation of AE between the different careers investigated. Finally, as a conclusion, Ecuadorian HEIs must work on modernization plans for administrative management that are born based on the administrative processes that are carried out in the different departments, where quality regulations can help improve the management system. The study of these processes within a general quality framework is supported by three fundamental pillars: 1) appropriate tools for the process in question, 2) well-established methodologies, and 3) the necessary training of all the people involved in this case. the administrative staff, teachers and students, this is an essential aspect in the improvement processes in the faculty. In addition to this, efforts must also be focused on improving the use of computer strategies through dynamic virtual classes and specialized tools related to technology. In addition to implementing places and / or playful courses that allow better student well-being.

Keywords: Higher education, learning strategy, satisfaction of services, student services

DOI: 10.54941/ahfe1002394

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