Human-Technology Interaction and Future of Work: Science, Logic and Architecture Perspectives on Designing Service Platforms for Future Work

Abstract: Motivation and PurposeThe research of this paper is about the phenomenon of “pull” or more concise about "how companies can design service platforms as opportune strategy to connect with other actors and to pull from that network the capabilities required to address unexpected needs" (Hagel, Brown et al. 2010, McGowan and Shipley 2020). To contribute to the knowledge creation in this context, the paper takes a service lens and draws on science, logic and architecture perspectives for studying and building models. The purpose of this conceptual paper is to derive implications for the design of service platforms as structural models of organizations to improve human-technology interaction, change and the future of work (Jaakkola 2020, Spohrer, Maglio et al. 2022).Methodology and ApproachReferring to the research a conceptual paper as methodology and within this methodology the research design “model” is selected (MacInnis 2011, Gilson and Goldberg 2015, Jaakkola 2020). A conceptual paper as methodology is picked to bridge existing theoretical perspectives and concepts in interesting ways, link work across disciplines, and broaden the scope of our thinking. The research design “model” facilitates to build a theoretical framework that explains and predicts relationships between the key elements and processes (Jaakkola 2020).To address the key elements of the phenomenon “human-technology interaction and the future of work” a service lens with Service Science and Service-Dominant Logic as domain theories is chosen. Service Dominant Architecture as method theory is used to explain the relationships between the elaborated key elements and to derive the relevant building blocks for the design (pattern) of service platforms for human-technology interaction and the future of work. Findings The paper demonstrates that a service lens, a service-dominant mindset and the perspectives of science, logic and architecture are appropriate to model and describe the phenomenon of “pull” and to derive implications for the design of service platforms. The key elements and building blocks of the “pull” process – understood as the ability to draw people and capabilities out of actor-to-actor networks – are elaborated and design (pattern) for service platforms are evolved. By describing the interplay of the key elements using the example of a service platform for future work based on the elaborated (design pattern) the paper demonstrates how “pull effects” are exploited and human-technology interaction can be improved via a service platform.

Keywords: Human-technology interaction, future of work, pull, service platforms, shared capabilities, service dominant architecture

DOI: 10.54941/ahfe1004314

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