Self-service Health Screening Devices Based on Community Health Management Services

Abstract: The development of primary public health services in China is facing great challenges. A shortage of family doctor resources, inadequate health awareness of residents, and low health screening coverage of residents are still the current dilemmas that primary health services face. Gradually, community health services that include a type of self-service health screening device are starting to emerge. In this context, a community is defined as a collection of individuals living in a particular geographical area with public facilities for their daily life use.In light of today's aging trends, self-service devices may be adopted by senior residents, who are the primary users of community services. Enabling seniors to manage their health more proactively can effectively prevent primary health care services from stagnating.This study aimed to explore how design can help older adults better adopt self-help sign detection devices in the community in the context of technological development. A value sensitivity research approach was used in this thesis. First, through a desktop survey and conceptual literature review, the current health care dilemma and development trends were understood, and values appreciated by each stakeholder for self-help physical sign testing in a community setting were defined. The combination of multiple interview methods was used by users to analyze information on existing self-services used to integrate the value claims of health screening devices in Shanghai to gain a more realistic view and explore potential design opportunities. Finally, the value claims were further transformed into a solution that was designed. This includes suggestions for the design of devices that can be used in the near future, for the human‒machine interaction process, for the overall service process, and for future functional expansion. The industrial design was also produced through sketches and 3D model iterations.The findings and outcomes can be used as a reference for the development and design of current or near-future self-service sign detection devices.

Keywords: Self-Service, Community, Health Screening, Elderly Users, Value-Sensitive Design, Service Design

DOI: 10.54941/ahfe1004894

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