Systematic Gathering of Requirements for Macroergonomic Analysis and Design for Organizations in Brazil

Abstract

Around the world, several organizations benefit from studies on Macroergonomics. This area of research proposes methods and tools for optimizing socio-technical systems, through the analysis and design of work systems, so that they are suitable for human beings. As a concept, sociotechnical systems refer to interactions between humans and technology, which can be as simple as a single individual using a hand tool or as complex as a multinational organization. In this way, Macroergonomics becomes an important resource for the success of organizational management because it is centered on the human being, that is, it systematically considers professional and psychosocial characteristics in the design or redesign of work systems, thus being a humanized approach in the allocation of functions and tasks. At the same time, it is observed that the main macroergonomic methods currently available in the literature were designed at a specific time and context, in this case, predominantly in the 90s and to mainly meet the demand of North American companies. Therefore, the objective of this paper is to present the process of obtaining requirements that support better performance of macroergonomic analysis and design activities, so that they adequately cover organizations in Brazil. To achieve this objective, the main method used in this research, both for data collection and analysis, was the Systematic Literature Review (SLR), which included the investigation of studies already published in indexed databases about the use of macroergonomic methods in Brazilian organizations. The Systematic Literature Review (SLR) method used was divided into six stages: 1) Definition of the research question and conceptual framework; 2) Search strategy; 3) Search, eligibility and coding; 4) Quality assessment; 5) Summary of results and; 6) Presentation of the study. The result obtained and presented in this paper is a compilation of peer-reviewed scientific studies, which were analyzed with the purpose of identifying the main characteristics, as well as the benefits and/or limitations of macroergonomic methods applied in different organizations in the last two decades. The analysis carried out generated conclusions that made it possible to draw up a list of requirements so that macroergonomic analysis and design activities can be conducted appropriately in this specific context. It is expected that these results will be useful to support the construction of a new methodological approach in the context of organizational management that meets the needs of organizations in Brazil more fully.

Keywords: Macroergonomics, Organizational Management, Methods, Systematic Review.

DOI: 10.54941/ahfe1005521