The Co-evolution of Museum User Experience and Technology: A Systematic Literature Review

Abstract

The form of museum user experience (UX) is undergoing a transformation from “information delivery” to “immersive experience” ，in recent years, the rapid development of UX design theory and technology has provided new possibilities for museum experiences. However, museum UX design, technology, and practical applications are still largely situated within relatively independent disciplinary systems ，lack systematic cross-integration ,which makes literature retrieval and comprehensive research difficult. This paper adopts the methods of literature review and case analysis ，analyze the phased development of museums from multiple dimensions: functions, user experience, and technology to form a contrasting framework. Research has found that the development of museum UX lags behind user experience research, technological advancements, and practical applications ，existence a problem of misalignment between theory and practice. The rapidly developing technologies and UX practices have not yet been systematically incorporated into the framework of museology research ，which limits researchers to the knowledge system of a single field. This paper aims to help designers better understand the development process of museums, balance multidisciplinary theories in design, and remind designers to pay attention to the importance of interdisciplinary applications.

Keywords: museum design, user experience, interaction design, museum user experience

DOI: 10.54941/ahfe1006858