AI Support for Establishing and Operating an Information Security Management System (ISMS)

Abstract: The increasing complexity of information security threats and ever more stringent legal requirements mean that more and more organizations are setting themselves the goal of implementing an effective and efficient information security management system (ISMS). This paper examines the ways in which artificial intelligence (AI) in the form of a chatbot can support the development and operation of an ISMS. In particular, it evaluates how a chatbot can be integrated into standard setup and operating processes within an ISMS. In addition, various possible applications are shown and advantages, disadvantages and limitations are discussed. It turns out that the use of a chatbot as a supporting tool has many advantages and, in the hands of specialist personnel, offers a useful addition to established methods. Consequently, chatbots open up the possibility for organizations to optimize their organizational and operational processes.

Keywords: Information Security Management Systems, ISMS, AI, Chatbot, Implementation, Operation

DOI: 10.54941/ahfe1005897

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