Workplace Burnout and its impact on productivity in the service sector of the city of Bogotá D.C., Colombia

Abstract: The research evaluates job burnout in two service sectors in Bogota: the food industry, specifically in restaurants, and the beauty industry. The main objective is to measure the impact of job burnout on productivity in these organizations. The ProSalud-MBL instrument, which relates job burnout factors to productivity, was used and applied to a sample of 72 workers in three restaurants and two hairdressing salons.The mixed approach research required the informed consent of the participants, who were trained on the objectives and process of the study. The ProSalud-MBL instrument uses a Likert scale from 0 to 6, to indicate the frequency with all respondents identify themselves with various statements. This instrument makes it possible to establish alert levels of burnout, ranking them as high, medium and low, which helps in the implementation of interventions according to severity.According to the results, in the food sector, participants in the sample were mainly single men, with less than half of them being fathers; most of them had a university education and had been working for less than 36 months. In contrast, the sample in the beauty sector is made up mostly of women, 50% of whom have children, and with a predominant educational level of high school and technical school. Both groups report long working hours, exceeding 10 hours per day, and little time for recreational activities.Workers in both sectors consider their work to be repetitive, with few breaks, which contributes to fatigue. The attention required to perform tasks is perceived as medium to high, which can increase the risk of accidents. The most critical dimension reported by the participants is the Work-Family Relationship, which suggests the need for strategies to improve this aspect, common in all the organizations studied. The analysis of the five organizations revealed that restaurants presents the most worrying levels of Job Stress, Work-Health Relationship and Work-Family Relationship. However, the elements related to the dimensions of “Fulfillment of Organizational Goals” and “Self-Management and Organizational Support” were rated positively in all organizations.The use of the ProSalud-MBL instrument is fundamental for linking job burnout with productivity, making it possible to measure its impact on work performance. In addition, it facilitates the quantification of the gap between the current and ideal situation, which helps to identify weaknesses and establish appropriate corrective actions. The research highlights the importance of addressing job burnout to improve productivity in the sectors analyzed, especially by strengthening the work-family relationship, a dimension reported as the most compromised according to the perception of workers in the five organizations.

Keywords: Workplace Burnout, Productivity, Services Sector

DOI: 10.54941/ahfe1006130

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