Human-Centered Risk Intelligence: “La Cible SST® Software” for Smarter Occupational Health and Safety Performance Management

Abstract

Occupational Health and Safety (OHS) remains a central issue in evolving industrial environments, where the increasing integration of digital technologies, automation, and artificial intelligence contributes to greater complexity in sociotechnical systems. In these contexts, evaluating OHS performance requires human-centered approaches capable of considering the interactions between organizational, technical, and behavioral dimensions of real work. Indeed, several recent industrial events have shown that traditional evaluation models do not sufficiently capture the dynamics of risk and situated decision-making processes.This paper presents the development of an occupational health and safety (OHS) decision-support software, called La Cible SST® (available in French only), designed to support the analysis and improvement of management systems in complex environments. The software provides a structured dashboard based on a set of indicators grouped into four interdependent dimensions: organizational, technical, human, and continuous improvement. It also enables the identification of the maturity level of the OHS management system according to the Capability Maturity Model (CMM), thereby helping to guide preventive decisions in a progressive and context-appropriate manner.The development of the software took place in two phases: a conceptual phase, which led to the modeling of the analytical framework, followed by an experimental phase conducted in various industrial and service settings. The results show that this approach enables a better understanding of human interactions within complex systems, strengthens risk anticipation capabilities, and supports a safer, more human-centered digital transformation.

Keywords: Occupational Health and Safety (OHS), Digital transformation, Complex sociotechnical systems, Risk management, Performance indicators, Organizational maturity, CMM model, Human-centered approach, La Cible SST®

DOI: 10.54941/ahfe1007170