AHFE Open AccessThe Power of Intention and the Hindrance of Ego in UX
Abstract
In the world of UX Research and Design, our primary output is manifestation. We contemplate a desired outcome, align on a vision, and work cross-functionally to bring that experience into reality. However, the greatest obstacle to this creative process is not usually a lack of resources or technical skill — it is the ego. Prior research has demonstrated the negative repercussions of ego bias in the workplace, broadly. In this paper, we explore how ego hinders UX practitioners, specifically. Findings demonstrate that the ego-driven cognitive inefficiencies that have previously been identified are also prevalent in the UX industry. Role and gender differences exist, and UX practitioners universally believe that checking the ego at the door is the single greatest lever for productivity.
Keywords: Identity-protective Cognition, Extraneous Cognitive Load, Psychological Safety, User Experience (UX) Design, Professional Development, Performance Optimization
DOI: 10.54941/ahfe1007612
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