From Technologies to Positive User Experiences in Cars – Phase I: Developing a Human-Centered Technology Profile as a Starting Point for Innovative Solutions

Abstract

Information on novel interaction technologies is still being stored in a rather disorganized manner in many companies today, therefore, a more systematic approach is needed. Existing methods for standardized description of technologies focus the technological development approach and neglect human-centricity. To address this gap, the authors propose the Human-Centered Technology Profile (HCTP) that combines traditional Technology Management components with a human-centered perspective. The HCTP involves four steps, including conventional technology profile development, analyses of technical as well as user-described functions, classifying the technology concerning its user perceptibility, and sketching three possible scenarios for “technology futures”. The HCTP was applied and evaluated for three technologies in the automotive industry and applied research. Results demonstrate the method's fundamental applicability and highlight optimization potentials as perceived by participating technology experts. The discussion focuses on the HCTP’s optimization potentials and what to change in the next iteration.

Keywords: Technology Profile, Human-Centered Technology Development, User Experiences in Vehicles

DOI: 10.54941/ahfe1004286