Improvement Design of Age-friendly Supermarket Shopping Carts Based on Ergonomics

Abstract

This paper aims to study the users’ needs of supermarket shopping carts for the elderly from the perspective of Ergonomics and provide a guideline for product improvement, so as to enhance the shopping experience of elderly users in supermarkets. Shopping carts from different supermarkets were compared and the existing problems of supermarket shopping processes and shopping carts were summarized based on the literature review and competing products analysis. Through field interviews and KANO model questionnaire surveys, the demand-orientation of form, color, material and function of age-friendly supermarket shopping carts were explored. Then the needs of age-friendly supermarket shopping carts from the aspects of user experience and human dimensions were analyzed and the product was improved. In this study, the physiological and psychological knowledge in Ergonomics were applied, which not only improved the comfort and convenience of the elderly’ s shopping experience in the supermarket to a certain extent, but also provided new ideas for the research of age-friendly design in public service facilities.

Keywords: Ergonomics, Age-friendly design, Improvement design

DOI: 10.54941/ahfe1004825