Design of a Community-Based Digital Platform for Standardized Stray Cat Rescue Based on Service System Design

Abstract

Current urban stray cat rescue is hindered by fragmented processes, inconsistent Trap-Neuter-Return (TNR) standards, and financial pressures among diverse stakeholders. This "intention–action" gap prevents individual goodwill from becoming sustainable intervention. To address this, this study identifies four key user dimensions through a survey of potential volunteers: economic capacity, rescue experience, knowledge, and intention. Based on these findings, a tiered participation framework was developed using a capability-matching logic. This framework allows users to transition from observers to certified rescuers, aligning responsibilities with personal preparedness. To operationalize this, a community-based digital platform was designed for semi-enclosed settings like campuses and residential areas. Centered on the TNR lifecycle, the system integrates several key service modules: digital case registration for process tracking, transparent donation visualization to build trust, AI-assisted veterinary consultation for capacity building, and a "cloud adoption" model to sustain engagement. User clustering further refined the design decisions for interaction and service touchpoints. By converting individual goodwill into structured, traceable, and collaborative actions, this research demonstrates how human-centered digital systems can support localized animal welfare governance. The study concludes by discussing challenges in collaborative governance and diversified funding, proposing a design-driven model to activate community participation and standardize rescue practices.

Keywords: Stray Cat Rescue, Service System Design, TNR (trap-neuter-return), Digital Platform, Community Governance, Human-centered Design

DOI: 10.54941/ahfe1007338