Systematic business process optimization based on TRIZ: a novel method supported by a user interface

Abstract

Existing methods for process redesign widely rely on general heuristics and creativity techniques, which can be time-consuming and yet may miss important aspects. Most methodologies do not provide structured guidance for analyzing and optimizing business processes. A novel method for systematic process optimization based on the Theory of Inventive Problem Solving (TRIZ) is presented in this paper. Originally developed for engineering, the authors have adapted TRIZ to the domain of business process management. This method offers new ways of analyzing and optimizing business processes by providing a systematic approach that can be applied by both experts and novices. Significant elements of the method are the use of a database containing use cases and an ergonomically designed human-machine interface (HMI) that facilitates the use of the method and effective interaction with the database. A first qualitative user-centered evaluation suggests that the developed method and the HMI can effectively support users in process analysis and optimization tasks.

Keywords: Business Process Analysis, Business Process Management, Business Process Optimization, Business Process Redesign, Ergonomics, Human-centered Design, Human-computer Interaction, Human-machine-interface, Theory Of Inventive Problem Solving (TRIZ), Usability

DOI: 10.54941/ahfe1008042