A Usability Evaluation of the Lusog-Isip Mental Health Mobile Application

Abstract

Lusog-Isip is the first mental health and self-care mobile application developed specifically for Filipinos in response to the increasing prevalence of depression, substance use disorders, and mood disorders among Filipino individuals aged 18 to 24. From its launch in 2021 until April 2023, the application received average user ratings of 3.3 on Android and 3.6 on iOS, based on a five-point scale. User feedback during this period frequently cited usability concerns; however, no formal usability evaluation had been conducted since the application launch. To address this gap, a usability study was conducted involving 21 participants aged 18 to 24. Data were collected using the Post-Study System Usability Questionnaire (PSSUQ), the After-Scenario Questionnaire (ASQ), and ten open-ended questions. Lusog-Isip earned an overall PSSUQ score of 2.13, better than the 2.82 benchmark, indicating that users are generally satisfied with the app's usability. However, the results of the ASQ revealed that users had a hard time accessing the modules. They were also unsatisfied with the time consumed during signup and in accessing the modules. Further, respondents did not strongly agree that enough support information was provided for accessing and troubleshooting errors in the modules. While the findings indicate that the app’s usability is satisfactory, improvements in navigation and accessibility are still necessary to enhance overall user experience and satisfaction.

Keywords: Mental Health Mobile Application, Usability Evaluation

DOI: 10.54941/ahfe1008033