A harmonized multi-lingual terminology for ICT devices and services
Authors: Martin Boecker, Emmanuel Darmois
Abstract: Users who are unfamiliar with the terminology, technical meaning, or intended functionality of modern mobile ICT (Information and Communications Technology) devices and services may be reluctant to use those devices and services and miss out on their potential benefits. A limited understanding of those devices and services on the users’ part also prevents them from exploiting the true potential of ICT and hinders the uptake and use of services, including those of societal relevance. ETSI Guide EG 203 499 presents an alternative, offering a solution focusing on improving the overall user experience and accessibility through by providing recommendations for a harmonized terminology, covering more than 800 basic, commonly-used ICT features in the 27 European languages, that are the official languages of the European Union (EU) and EFTA, the European Free Trade Area. Technical Committee Human Factors (TC HF) of the European Telecommunication Standards Institute (ETSI) has initiated this ongoing work, to develop a freely-available ETSI document (ETSI Guide EG 203 499, current version of October 2022, a further update to be published in the first half of 2024). The method used for developing the terminologies and examples of the terminologies published in the latest ETSI Guide version are presented. ETSI Guide 203 499 will not only facilitate the use of ICT devices and services for users but may also serve as a reference for harmonized (on a voluntary basis) user interface elements and user manuals to be provided by the industrial ICT actors concerned (e.g. manufacturers).
Keywords: Human Factors, ICT, Terminology, User, centred Design
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