User Experience as Service at Social Networking

Abstract: Despite the popularity of social networks, there is a lack of a systematic way in which different social networking services can be categorized, and what users’ expectations and motivations for each type of social networking services are. This paper presents a framework of social networking services. We then proceed to elaborate on how to provide best user experiences from a need-satisfaction lens for each type of social networking services.

Keywords: social networks, services, user experience, need satisfaction

DOI: 10.54941/ahfe100245

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